Privacy Policy for Dhanadeepa Solutions

Effective Date: April 23, 2026

At Dhanadeepa Solutions, we value the trust you place in us when sharing your personal and project information. This Privacy Policy outlines how we collect, use, and protect your data in the course of providing our laser cutting and engraving services.

1. Information We Collect

To provide high-quality precision services, we may collect the following types of information:

1. Contact Information: Name, email address, phone number, and shipping/billing address.
2. Project Data: Digital design files (DXF, SVG, AI, PDF, etc.), specifications, and material preferences (e.g., MDF, acrylic, wood) are not for sale.
3. Payment Information: Details necessary to process transactions safely (processed via secure third-party payment gateways).
4. Communication: Records of our discussions regarding quotes, design adjustments, and order status.

2. How We Use Your Information

We use the collected data strictly for business purposes, including:

1. Order Fulfillment: Processing your laser cutting or engraving orders and delivering them to your location.
2. Customer Support: Responding to inquiries, providing quotes, and offering technical advice on designs.
3. Quality Control: Ensuring designs are compatible with our laser machinery and material constraints.
4. Marketing (Optional): Sending updates about new services or seasonal offers, provided you have opted in to receive such communications.

3. Data Protection and Confidentiality

Your designs are your intellectual property.

1. Design Security: We do not sell, trade, or share your proprietary design files with third parties for their marketing purposes.
2. Internal Access: Access to your files is limited to staff members directly involved in the production and quality check of your order.
3. Technical Safeguards: We implement industry-standard security measures to protect your personal data from unauthorized access or disclosure.

4. Sharing with Third Parties

We only share information with third parties when necessary to complete our service:

1. Logistics Partners: Sharing your name and address with courier services for delivery.
2. Payment Processors: Sharing transaction details with financial institutions to verify payments.
3. Legal Compliance: If required by law to comply with legal processes or government requests.

5. Data Retention

We retain your project files for a reasonable period to facilitate easy re-ordering. If you wish for your design files or personal data to be permanently deleted from our systems after an order is completed, please contact us directly.

6. Your Rights

You have the right to:

1. Access the personal information we hold about you.
2. Request corrections to any inaccurate data.
3. Opt-out of marketing communications at any time.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to us:

Dhanadeepa Solutions [dhanadeepa solutions@gmail.com]

DHANADEEPA SOLUTIONS

A.P. Complex, No.39, G1, IAF Road,

Pattabiram, Chennai - 600072